FAQs

1. On the Internet - For the best value fares, you should purchase your ticket on-line anytime up to one hour before departure.  Please note we do not accept American Express or Diners’ Club.
2. By telephone - Please call 0900 096 0000.  Calls are charged at 49p per minute from BT landlines, mobile calls may vary.  Our booking lines are open from 07:00 to 19:00 Monday to Saturday and 07:00 – 18:00 on Sunday.  Please note we do not accept American Express or Diners’ Club.
3. On coach - Once we’ve boarded all our customers with tickets and taken into accounts those due to board along the way, the driver will accept “walk-on” fares.  Please note these are not discounted in the same way as internet sales.

We usually release tickets for sale around 8 weeks ahead of departure.

Concessionary discounted fares are available on the service between Swansea, Sarn and Cardiff.

Please note that local rules apply and that English concessionary passes cannot be used in Wales in the same way that Welsh concessionary passes may not be used in England.  Your driver or our customer service team will be able to provide you with more information.

Concessionary purchases do not accrue Greyhound rewards and cannot be used in conjunction with any other promotional offers.

All you need to board is your booking reference.  This can be found on the e-mail or SMS message we send you when you book.  You will need a copy of the e-mail, booking confirmation or bring the phone storing the text with you.

Because we price our tickets specific to the demand for each departure, tickets are not transferable and are only valid for travel on the specific journey they have been purchased for. They cannot be changed, cancelled or refunded after purchase.

Tickets are not transferable and are only valid for travel on the specific journey they have been purchased for.

Please be at your point of departure at least 10 minutes before we leave, if you're not there at this time, our drivers will sell your seat to any walk-up customers wishing to board the service. If the departure is busy, our driver will ask customers to approach the coach by boarding group. After stowing any bulky luggage, the driver will check your confirmation code and welcome you on-board.

You can use any of the pick-up points for your journey. Locations are shown on the ‘Where We Go” tab and the pick-up times are printed on your emailed booking confirmation. There’s no need to let us know which pick-up point you’ll be at. Please keep an eye on the website in case there are any diversions which mean a certain pick up point is not available.

We would strongly recommend that you leave at least an hour between the Greyhound arrival time and your next departure. Unfortunately we can’t guarantee any onward connections.

For children aged 3 and above you will need to purchase a ticket. For children under the age of 3 years you do not need to purchase a ticket. However if the coach is full you will be refused travel in favour of passengers who have booked a seat. Therefore, to guarantee travel (especially at peak times and if you are bringing a child restraint) we recommend you book a ticket for a children under 3. Under 3's are no longer allowed to travel on parents' laps and must be in a suitable car seat or booster seat.

Sorry, no children under the age of sixteen (16) are allowed to travel unaccompanied and therefore we assume no responsibility for liability for unaccompanied children. Please do not be offended if the driver asks for ID.

Under 3's are no longer allowed to travel on parents' laps and must be in a suitable car seat or booster seat. We do have a limited number of seats on each coach with red coloured 3 point seat belts that are suitable for younger children. For children under 3 years old, all our coaches are fitted with 3 point seat belts and we strongly recommend that you bring a suitable child restraint with you.

The only animals we can accept for travel are guide or hearing dogs.

Unfortunately our coaches aren’t wheelchair accessible. However, if you need assistance in boarding the vehicle and reaching your seat, please ask the driver who will be happy to help. If you have a particular assistance requirement, please contact us at support@greyhounduk.com and we'll see what we can do to help.

Please email support@greyhounduk.com and we will make arrangements for someone to provide whatever help is required to make a booking.

Occasionally events will happen beyond our control and these mean we may have to cancel a departure.  When this happens, our customer service team will contact you via your preferred method of contact and refund the journey.  It is very important to leave us as many contact details as possible to facilitate this.

Cold snacks and non-alcoholic beverages may be carried on board for personal consumption. Strictly no alcohol or takeaway meals are allowed to be consumed on-board.

You are allowed two pieces of luggage under the coach and two small bags to carry on e.g. handbag or backpack. Additional luggage can be carried strictly at the Driver’s discretion and as long as it doesn’t prevent another passenger from using their luggage allowance. Carry on bags should be small enough to fit in the overhead bin or under the seat in front of you, we do not allow luggage in the aisle or blocking emergency exits. Drivers will load luggage in the baggage store under the coach. However for health & safety reasons we cannot ask our Driver's to lift weights of more than 20Kg. We strongly recommend that you properly tag all bags and place your name, address and phone number on the inside.

We don't allow the transport of any type of weapon or material that would be deemed hazardous material (Acids, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, noxious food stuffs, poisons, radioactive materials, etc.)

We do allow them and consider them to be oversize items as long as space is available in the baggage area. Such items should be clean and appropriately packed so they don’t damage or dirty other passengers luggage. The oversize item will count as your one of your two bags allowed under the coach. Greyhound UK is not responsible for damage to oversize items or items that are not placed in normal luggage or a carrying case.

Our routes operate may operate different timetables over holiday periods.  Please check the departures available on-line for the service you wish to use.

Please wait until all other passengers have boarded and explain this to out driver. He or she will then be able to call our control centre to confirm the position.

Please send an email to support@greyhounduk.com or call 0900 096 0000. Please note calls are charged at 49p per minute from BT landlines, mobile calls may vary.