FAQs

Here are the all ways you can buy a Greyhound UK ticket:

1. On-line up to 1 hour before the time of departure – this is the cheapest way
2. On the coach itself – once we’ve boarded all our customers with tickets, subject to availability we’ll accept walk-up fares. Please note:
   • Unlike web sales, walk up fares are not discounted.
   • Glasgow/Hamilton services accept cash only. Solent/South Coast services accept cards only. Cardiff/Swansea services accept cash and cards.
   • The cards we accept are Visa, Mastercard and related debit cards.  Sorry, we do not accept American Express.
     
3. By telephone on 0900 096 0000. Calls are charged at 49p per minute from BT landlines, mobile calls may vary. Our booking lines are open from 9 am to 5 pm weekdays.
4. In person from the following retail outlets (tickets available upto one hour prior to departure).
   
   First Travel Shops:
   • The Hard Interchange, Portsmouth PO1 3PA
   • 5a Pound Tree Road, Southampton SO14 1ND
   • Gosport Bus Station, South Street, Gosport PO12 1ET
   • 2 Vannes Parade, Fareham PO16 0BX
   • 6-8 Brandon Arcade, Motherwell, ML1 1RJ
     
   Greenline Ticket Office:
   • Bulleid Way, Victoria, London SW1W 9
   Southampton Tourist Information Centre:
   • 9 Civic Centre Road, Southampton, SO14 7FJ
   Portsmouth Visitor Information Centres:
   • Clarence Esplanade, Southsea, PO5 3PB (By entrance to Aquarium)
   • The Hard, Portsmouth PO1 3PA (By entrance to Historic Dockyard

   We will be announcing more ticket agents shortly.

The cheapest available fares are always available on the internet as this keeps our costs low. In general, the earlier you book – the lower the fare. Promotional vouchers are only redeemable on-line and booking fees will always be lowest.

Holders of concessionary bus passes for older and disabled people can obtain 50% off the walk-up fare when buying a ticket from the driver. As all of our internet ticket prices are already discounted, accrue free tickets through Greyhound Rewards, and can be bought using promo codes; we don’t offer any further concessions on-line. No concessionary fares are available on the service operating between Glasgow, Hamilton and London.

It depends where you are travelling:

1. Cardiff/Swansea Services: On-board purchase of an adult peak ticket on-board allows same-day onward travel in Swansea on First services. Greyhound tickets can also be bought as an add-on on First services in Swansea allowing same-day onward Greyhound travel to Bridgend or Cardiff.
2. Solent/South Coast Services: Greyhound customers can enjoy a £1 add-on fare on any First Hampshire & Dorset bus service on the same day on which their Greyhound ticket is valid. Just show a printed Greyhound booking reference to the bus driver when you board.
3. Glasgow/Hamilton Services:  Customers in possession of a valid Scottish national entitlement card can travel for free on all local First services in Scotland.  Unfortunately English entitlement cards cannot be accepted.
   

Greyhound UK is ticket-less carrier; all you need to board is your booking reference. This will be on the e-mail or SMS message we send you when you book. You'll need to print out or write down the booking reference or bring the mobile phone storing the text with you.

Because we price our tickets specific to the demand for each departure, tickets are not transferable and are only valid for travel on the specific journey they have been purchased for.

Tickets are not transferable and are only valid for travel on the specific journey they have been purchased for.

Please be at your point of departure at least 5minutes before we leave, if you're not there at this time, our drivers will sell your seat to any walk-up customers wishing to board the service. If the departure is busy, our driver or on-board host will ask customers to approach the coach by boarding group. You will be in boarding group A, B or C and this will be on your confirmation. After stowing any bulky luggage, the driver or host will check your confirmation code and welcome you on-board.

You can use any of the pick-up points for your journey. Locations are shown on the ‘Where We Go” tab and the pick-up times are printed on your emailed booking confirmation. There’s no need to let us know which pick-up point you’ll be at.

We would strongly recommend that you leave at least an hour between the Greyhound arrival time and your next departure, especially if you are travelling across London to make the connection. Unfortunately we can’t guarantee any onward connections.

Please wait until all other passengers have boarded and explain this to our driver. He or she will then call our control centre to check you are on the manifest for that departure.

For children aged 3 and above you will need to purchase a ticket. For children under the age of 3 years you do not need to purchase a ticket. However if the coach is full you will be refused travel in favour of passengers who have booked a seat. Therefore, to guarantee travel (especially at peak times and if you are bringing a child restraint) we recommend you book a ticket for a children under 3.

Sorry, no children under the age of sixteen (16) are allowed to travel unaccompanied and therefore we assume no responsibility for liability for unaccompanied children.

Whilst there is no legal requirement for a child aged between 3 and 14 to wear a seat belt on board a coach, it is obviously safer if they are restrained. We do have a limited number of seats on each coach with red coloured 3 point seat belts that are suitable for younger children. For children under 3 years old, all our coaches are fitted with 3 point seat belts and we strongly recommend that you bring a suitable child restraint with you.

The only animals we can accept for travel are guide or hearing dogs. We may make allowances for Greyhounds, but only by arrangement!

Unfortunately our coaches aren’t wheelchair accessible. However, if you need assistance in boarding the vehicle and reaching your seat, please ask the driver who will be happy to help. If you have a particular assistance requirement, please contact us at support@greyhounduk.com and we'll see what we can do to help.

Please email support@greyhounduk.com and we will make arrangements for someone to provide whatever help is required to make a booking.

Occasionally events will happen beyond our control that may cause us to cancel departures. A cancellation for any reason will allow you to request a refund or reschedule your trip at no charge to you. We'll also beg you for forgiveness.

Cold snacks and non-alcoholic beverages may be carried on board for personal consumption. Strictly no alcohol or takeaway meals are allowed to be consumed on-board.

We keep lost property safely for a minimum of one month. To reclaim your item call the number below for the service you were using:

1. Solent/South Coast routes, call 02392 863353.
2. Cardiff/Swansea route, call 01792 572222
3. Glasgow - London route, 01236 723 378
   

You are allowed two pieces of luggage under the coach and two small bags to carry on e.g. handbag or backpack. Additional luggage can be carried strictly at the Driver’s discretion and as long as it doesn’t prevent another passenger from using their luggage allowance. Carry on bags should be small enough to fit in the overhead bin or under the seat in front of you, we do not allow luggage in the aisle or blocking emergency exits. You are responsible for placing your bags in the baggage store under the coach and retrieving your bags at the destination. If you need assistance with your baggage, ask and the driver will be glad to assist you - however for health & safety reasons we cannot ask our Driver's to lift weights of more than 20Kg. We strongly recommend that you properly tag all bags and place your name, address and phone number on the inside.

We don't allow the transport of any type of weapon or material that would be deemed hazardous material (Acids, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, noxious food stuffs, poisons, radioactive materials, etc.)

We do allow them and consider them to be oversize items as long as space is available in the baggage area. Such items should be clean and appropriately packed so they don’t damage or dirty other passengers luggage. The oversize item will count as your one of your two bags allowed under the coach. You’ll be responsible for placing the item into the luggage area and retrieving it after the journey. Greyhound UK is not responsible for damage to oversize items or items that are not placed in normal luggage or a carrying case.

Tickets are released around 8 weeks ahead of the departure date. This allows us to ensure we are aware of any issues that may prevent our services running smoothly and make the necessary changes to our timetables.

Our routes operate may operate different timetables over holiday periods.  Please check the departures available on-line for the service you wish to use.

Our extra features are available on most routes however on the route between Glasgow/Hamilton and London our coaches are fitted with WiFi, plug sockets, a toilet and seatbelts but do not have the other additional features at present.  We'll introduce the addition of any more of the extra features on this website.

No problem… send an email to support@greyhounduk.com and we'll get right on it.