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Privacy Policy

This Privacy Policy describes the information we obtain about you, how we make use of it and keep it secure, and your rights to see the information we hold about you.

1. When I visit your website, what information do you gather about me?

We ask for only the information we need to provide the service you've requested. If you purchase a ticket, we ask for your name, address, mobile phone, e-mail, and credit card information are necessary for purchase and delivery. We do not store credit card details beyond the period of transaction. We use your email address and (optionally) your mobile phone number to send you your booking confirmation details.

If you sign-up for our loyalty scheme, we record the trips you have taken against your details so we know when to offer you your free ticket. You can opt out of this scheme at any time.

If you sign-up to receive promotional emails about us, every email we send you will include details of how to opt-out or unsubscribe.

2. Will you ever disclose my data to any other organisations?

Absolutely not. No other organisation is given access to your information.

3. What are cookies and do you use them?

Cookies are small tags, stored in your browser, which allow us to identify you as you move through the site. They often include an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

It is very common for sites do this whenever a user visits the site in order to track online traffic flows. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Choosing the last of these options means that our website will not retain your login details for the next time you return or the contents of your shopping trolley if your browse away briefly.

Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse this website anonymously until such time as you wish to register for any services. For further information on cookies please visit www.aboutcookies.org.

4. How can I amend the data I have supplied to you?

You can sign in to the site yourself and amend it.

5. How do you keep data secure?

We take the security of your data very seriously. Greyhound UK makes every effort to maintain customer confidentiality and security when making any transactions. This includes taking steps to ensure the security of your credit or debit card details and personal information. Our practice reflects current security standards, if these standards or the law changes our practices and this policy will be updated accordingly

Bank and credit card details provided for purchases online from this site are processed by Worldpay, part of the Royal Bank of Scotland Group of companies, and are not viewed or retained by us. Worldpay takes the risk of fraud on the internet very seriously. Their payment system uses state of the art encryption techniques and supports the industry leading anti-fraud systems provided by both MasterCard and Visa. For further information visit the information on online security for shoppers at the Worldpay site.

6. What is your Data Protection Policy?

We respect your privacy and are firmly committed to protecting your information. The law places certain obligations on us and we have put further procedures in place so you can be confident that the data you provide will only be used in a lawful and fair way and that we will never mislead you about the use of your data. You can be sure that we will never pass on your information to third parties or send you marketing material without your express consent.

Greyhound UK is a business unit of FirstGroup plc who are a Data Processor under the Data Protection Act 1998 and has a nominated Data Protection Officer. Whenever we collect data on our website we will provide you with information on the purposes for which we intend to process the data and any other information which is required to ensure fairness in our dealings with you.

The Data Protection Act 1998 deals with three main areas:


There is a requirement to register with the Information Commission (called notification) for most businesses which process data. We have registered with the Information Commission and full details of our registration can be seen on the Information Commission website.

b. The Data Protection Principles

Anyone processing data is required to comply with the eight Data Protection Principles.

In brief, these require data to be:

  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate
  • Not kept longer than necessary
  • Processed in accordance with individuals rights
  • Kept secure
  • Not transferred to non-EEA countries which do not afford data adequate protection.

In order to ensure compliance with these principles we only use your data for the purposes for which it was provided by you. We do not ask for more information than we need. After a reasonable length of time it is securely deleted. Only a limited number of staff who have been properly trained are able to access the data we hold and we have a strict policy of not passing on or selling any data we have collected.

If you are aged 16 or under you are reminded that you must get your parent/guardian's permission before you provide any personal information to FirstGroup plc's website (such as your name and address or email address). Users without this consent are not allowed to provide us with personal information.

c. Subject Access Requests

You can update your data or ask us not to get in touch with you again, at any time by contacting us using the Contact Us section of this website, writing to Data Protection, FirstGroup plc, 395 King St, Aberdeen AB24 5RP.

The Act also creates a special right which allows you to gain access to all the data we hold relating to you (i.e. in which you can be identified). This is called a subject access request and must be done in writing providing sufficient information for us to identify you.

If you make a subject access request we will promptly:

Tell you whether we hold any personal data relating to you, the purposes for which those data are being processed and those to whom they are or may be disclosed.

Supply you with a copy of all the information that forms any such personal data.

Requests for subject access should be made in writing to the Data Protection Officer, FirstGroup plc, 395 King St, Aberdeen AB24 5RP. We are entitled to charge a fee for dealing with a subject access request - at present the maximum fee is £10.00

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